Terms and Conditions
This website is operated by Tafelberg Furnishers. Throughout the site, the terms “we”, “us” and “our” refer to Tafelberg Furnishers. Tafelberg Furnishers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Clients who request delivery to areas outside of central hub areas such as Cape Town, Johannesburg, Bellville, etc. will attract a great delivery charge. It will then be the client's prerogative whether to continue with their initial purchase and pay the surcharge or not.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Tafelberg Furnishers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Tafelberg Furnishers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 128 Durban Road, Bellville, WC, 7530, South Africa.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Note that goods cannot be returned if damage has been caused by customer abuse or negligence; or if caused as a result of the customer not following the user instructions.
Tafelberg works on a seven-day refund policy, provided the unit is returned in its original packaging with all warranty cards, manuals and accessories and provided all details regarding refund is known. Made to order items will not be refunded under the seven-day refund policy.
All returns will be processed in accordance with the law.
Cash refunds will not be given, and any monies due will be paid back into the user’s bank account.
For any queries on refunds & returns please contact our customer care service at email@example.com or phone us at 021 944 3330 and ask for customer care.
All deliveries will be carried out according to the company’s following standards and procedures:
- Customer item/s will be delivered to their home or alternative address provided.
- Customer or its nominee must inspect the goods before taking delivery and will provide us with a signature of “GOODS TO BE FOUND IN ACCEPTABLE ORDER” where after we will not be held liable for any discrepancies or damages.
- All packaging materials will be removed on request.
- Any unorthodox delivery arrangements (e.g. goods to be lifted over walls, delivery to the 10th floor of an apartment block) must be mentioned and approved prior to the delivery.
- We will call the customer at the primary phone number listed on the delivery note on the day of delivery to confirm a one-hour delivery-time window; ensure to supply an alternative number to eliminate any inconvenience.
- For your convenience, we offer to remove and discard old items.
SECTION 2 - WHAT DO WE COLLECT AND DO WITH THE INFORMATION WE COLLECT?
Personal information includes all relevant information that is personal to you, for example, name, surname, ID number, contract details and address, financial information and marketing preferences. We usually collect your personal information directly from you, for example when you purchase something from our store, as part of the buying and selling process. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
In limited instances we may collect personal information from a third party. An example would be where our customer requires delivery to a friend or family member. In this instance we collect the friend or family member’s information from our customer and not directly from the friend or family member. We may also collect information from public sources, business partners or social media platforms.
We use personal information for the following purposes:
- Any processing required to perform in terms of our agreement with you;
- To answer any enquiries from you;
- To provide you with credit;
- To operate and manage your account or your relationship with us;
- To monitor and analyse our business to ensure that it is operating properly, for financial management and for business-development purposes;
- To contact you by email, WhatsApp, social media, or other means to inform you about our products or services, unless you have opted-out of such communications (direct marketing);
- To form a view of you as an individual and to identify, develop or improve our business;
- To carry out market research and surveys, business and statistical analysis and necessary audits;
- Fraud prevention;
- To perform other administrative and operational tasks like testing our processes and systems and ensuring that our security measures are appropriate and adequate;
- To comply with our regulatory, legal or other obligations.
Marketing: With your permission, or if you are a customer who has not opted out, we may send you marketing material about our stores, products and services, and other updates. You may unsubscribe from any direct marketing communications at any time by clicking on the unsubscribe link that we include in every direct marketing communication or by contacting us and requesting us to do so. You can also ask us to not send you direct marketing communications when you purchase from us the first time (or any time thereafter). After you unsubscribe, we will not send you any direct marketing communications, but we will continue to contact you when necessary in connection with our business relationship with you.
We will not sell your personal information or provide it to third parties for their marketing purposes.
SECTION 3 – CONSENT
How do we get your consent?
Sometimes you expressly provide consent, other times it may be implied. When, for example, you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to us collecting it and using it.
If we, for example, ask for your permission to market to you, your expressed consent is required before we will market.
How do you withdraw your consent to marketing?
If after you opt-in you change your mind, you may withdraw your consent for us to market to you by contacting us at firstname.lastname@example.org or phoning us on 021 944 3330.
SECTION 4 – DISCLOSURE AND SHARING PERSONAL INFORMATION
In general we may disclose your personal information if we are required by law to do so or if you consent to it. We will only share your personal information if the law allows it and for purposes of our legitimate business interests. We have trusted relationships with various third-parties who provide services to us or on our behalf and who may process your personal information on our behalf. We will share information with them on a need-to-know basis and subject to a contract to maintain the security of your personal information and to use it for our specified purposes only. Also refer to the next section on Third-Party Services.
In addition to the above, we may also disclose or share personal information with the following categories of recipients:
- To regulatory and governmental authorities, ombudsmen, or other authorities, including tax authorities;
- To credit bureaus that collect information about credit applications;
- To fraud prevention agencies or third-party fraud prevention applications;
- Any third party to whom we sell or transfer a portion of our business;
- To debt collectors and payment distribution agencies for purposes relating to the credit agreement, including refunds to be processed;
- To payment system service providers; and
- To any other third-party if we allowed to do so in law.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions.
For these providers, you should read their privacy policies so you can understand the manner in which your personal information will be handled by them.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, your information may also be processed in accordance with the third party’s policies.
Our website may include links to other apps or third-party websites which don't fall under our supervision. When you click on these links, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Your use of and reliance on these links are at your own risk.
SECTION 6 – SECURITY
To protect your personal information, we follow industry best practices and take reasonable technical and organisational security precautions and measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful or unauthorised forms of processing.
If you provide us with your credit card information, the information is encrypted using secure socket layer (SSL) technology and stored with an AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The internet is an open and often vulnerable system and the transfer of information via the internet is not completely secure. It is your responsibility to ensure that you always use a secure and trusted internet connection. Once we have received your personal information, we will store all information in secured environments, for example on secured servers in a protected data centre. We also have physical and electronic access controls to our buildings.
We only authorise access to information to those employees who require it to fulfil their designated responsibilities.
When you use some of our electronic channels for transactions, we may provide access functionality through a username and password. We may also provide for a personal identification number (PIN). You are responsible to keep all of this information safe and confidential.
SECTION 7– COOKIES
When you use our website, we automatically receive and record information on our server logs from your browser. This information may include, amongst others, browser type, language preference, referring site, the date and time of each visitor request, your location, IP address, cookie information and Google Analytics information. This is statistical data about browsing actions and patterns. We may also obtain information about your general internet usage through a cookie file which is stored on the hard drive of your computer. Cookies enable us to improve our website and services, estimate our audience size and usage patterns, store information about your preferences and recognise when you return to our website.
In some instances, we may collect and store information about your location through cookies (other than when you share your location with us). We convert your IP address into a rough geo-location, and we may use location information to improve and personalise our website and services for you.
- It allows us to store information about your session (referrer, landing page, etc).
- Persistent for 30 minutes from the last visit, it is used by our website provider’s internal statistic tracker to record the number of visits.
- It counts the number of visits to a store by a single customer.
- It stores information about the contents of your cart.
- If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8- PROCESSING CHILDREN’S PERSONAL INFORMATION
We do not intentionally process any children’s personal information without the consent of a competent person (someone like the parent or guardian) or if the applicable laws otherwise allow it. By providing information through the use of this site, you represent that you are at least 18 (eighteen) years old or that your parent or guardian has given consent to allow us to process your personal information.
SECTION 9 – CROSS BORDER TRANSFER OF PERSONAL INFORMATION
We may in limited circumstances transfer personal information cross border, mostly in instances where our service providers host servers cross border or if we transfer it for purposes of cloud storage. Any cross border transfer will comply with the requirements of POPIA.
SECTION 10 – YOUR LEGAL RIGHTS
You have certain rights in relation to your personal information. As available and except as limited under applicable law, you have the following rights in respect of your personal information:
- Right of access: the right to be informed of and request access to the personal information that we process about you;
- Right to rectification: you may request that your personal information be amended or updated where it is inaccurate or incomplete;
- Right to erasure: the right to request that we delete your personal information, subject to applicable limitations and exceptions;
- Right to restrict processing: you may request that we temporarily or permanently stop processing your personal information;
- Right to object:
- you may object to us processing your personal information; and
- object to your personal information being processed for direct marketing purposes;
- Right not to be subject to automated decision-making: where a decision that has a legal or other significant effect is based solely on automated decision making, including profiling, you may request that your personal information not be processed in that manner.
Where you have provided consent for us to process your personal information, you may also withdraw your consent where our processing is based on your consent. However, we may continue to process your personal information if another legal justification exists for the processing.
SECTION 11 – RETENTION
We take reasonable steps to ensure that your personal information is only processed for as long as required, considering the purpose for which we use it, or for the minimum period required by law. We may also retain your personal information for the duration of any period necessary to establish, exercise or defend any legal rights.
We may keep personal information indefinitely in a de-identified format for statistical purposes, which may include for example statistics of how users use the website and services.
SECTION 12 – SECURITY BREACHES, QUERIES AND COMPLAINTS
We will report any security breach to the applicable regulatory authority under POPIA and to the data subjects whose personal information is involved in the breach.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at email@example.com or send your message using our contact form.
You also have the right to formally lodge a complaint to the Information Regulator in terms of POPIA as follows:
- Website: https://www.justice.gov.za/inforeg/
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017
- Complaints email:
- General enquiries email: firstname.lastname@example.org
Competition T’s & C’s
FREQUENTLY ASKED QUESTIONS
Depending on stock and your delivery address, orders generally gets delivered between 1 and 5 working days.
We've teamed up with PayFast to bring you a secure and easy way of paying for your orders via credit card, or make use of our banking details for EFT payments.
Should you not find what you are looking for on our website, please do not hesitate in contacting us so we may assist in finding what you are looking for.
We strive to always provide our customers with not only the best service but with the best prices as well. Contact us should you find your product cheaper elsewhere.
Bellville: 021 944 3330
Cape Gate: 021 980 5780
Diep River: 021 715 8486
Green Point: 021 425 1419
N1 Northgate: 021 514 5600
Paarl: 021 871 1552
Parklands: 021 554 1095
Roodepoort: 011 475 1515
Somerset West: 021 840 1440
Tokai: 021 713 7700
Umhlanga: 031 566 4845